FAQ'S
WE HOPE MOST OF YOUR QUERIES SHOULD SOLVE HERE.
Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please look at our privacy policy.
Do I need an account to place an order?
No, all you need is an email address.
We recommend that you register your account with us to start adding pieces to your cart so we can guide you along the way; but you can also place and track orders as a guest and sign up at a time that suits you.
Where can I find size & fit advice?
Click on ‘Size Chart’ on the product page of the item you like, to view our conversion chart. You can also contact as support@dreamislandclo.com for personalized assistance.
When will I receive my order?
The 'ready-to-ship' products are dispatched within 24 hours from placing an order unless mentioned at the product. Every product has shipping details in the description mentioning how much time will it take us to ship the product. Please read the product description before purchasing. Products have different delivery time (stated on product page). For further enquiries please feel free to contact at suport@dreamislandclo.com for any quarries .
Once our courier partner dispatches the product, delivery time varies depending on your location. Delivery Pan-India is free and takes 1-3 days and international deliveries 4-7 days. You will receive tracking information as soon as your package is dispatched by us.
Some countries levy taxes or customs fees when goods are imported in. These charges will be relayed to you by your country courier officials at the point of entry of the package and must be paid before you can receive your package. In these cases, all applicable clearances fees are the responsibility of the customer.
Can I cancel my order or make changes to it?
Cancellation of orders is at the sole discretion of DREAM ISLAND depending on far your order has proceeded. You can contact us 'support@dreamislandclo.com' for any requests and we’ll try our best to accommodate you. Find out more in our refund and shipping policies page on the website.
Are DREAM ISLAND products here authentic?
Any products bought from our official e-shop comes labelled, directly from the studios of DREAM ISLAND and are 100% authentic, curated by our in-house team.
How do I keep track of new drops?
subscribe to the DREAM ISLAND club to get early access to everything , special prices , limited edition products and much more . Do register with us so you can get insider scoop on everything we’re doing and follow us on our socials @dreamislandclo
What are the benefits of creating a DREAM ISLAND account?
Creating a DREAM ISLAND account allows you to:
- Save various billing and shipping addresses to speed up the ordering process.
- Store credit card information to speed up checkout.
- News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more.
- Save Your Shopping Bag: your selection will be saved in your ‘Shopping Bag’ for checkout at a later date.
- As soon as you have registered an account, you are able to access the DREAM ISLAND Prestige Club.
How will I know my order has been successful?
Will I receive a confirmation email when I place my order?
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add support@dreamislandclo.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.
An item I purchased is now on sale. Can you adjust the price?
We are unable to adjust the price of items if they have entered a sale. If returned during the sale, the final price given will be the sale price.
I emailed customer service, how long will it take them to respond?
We try to respond to any quarries with 24hours but if Due to high volumes of inquiries, it can take our customer service representatives up to 48 hours to respond. Sending multiple emails only delays yours and other people’s inquiries, please only email once.
After care for DREAM ISLAND ?
How do I wash my DREAM ISLAND T-Shirt and Hoodie?
We recommend washing all products on a cool wash, and allow to dry naturally. Do not tumble dry.
What is a pre-ordered item?
Can I purchase an item that is a pre-order?
Certain products that are not immediately available to purchase may be displayed on www.dreamisladclo.com . These items can be pre-ordered to secure them once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be communicated to you before you place your order and when you receive acknowledgement for your order. You can cancel your order at any time up to the item’s dispatch.
I have more questions!
If we haven’t covered your concern yet, do reach out to us at support@dreamislandclo.com
It will be our pleasure to assist you on your purchase.