FAQ'S
FREQUENTLY ASKED QUESTIONS
We hope you'll find answers to most of your questions here. If you need any further assistance, feel free to contact us at support@dreamislandclo.com.
Will my personal details stay safe?
Absolutely.
We keep your personal information private and secure. Your data will never be shared with third parties without your consent, except where required by law. For more information, please refer to our Privacy Policy.
Do I need an account to place an order?
No. You can place an order as a guest using just your email address.
However, creating an account allows you to save your details, track orders more easily, and receive updates on new drops and exclusive releases.
Where can I find sizing information?
Every product page includes a detailed Size Chart to help you find the right fit.
If you need further assistance, feel free to contact us at support@dreamislandclo.com and we'll be happy to help.
When will I receive my order?
Ready-to-ship products are typically dispatched within 24 hours unless otherwise mentioned on the product page.
Each product includes shipping information in its description, so we recommend reviewing it before placing your order.
Delivery Timelines
India:
-
Delivery within 1ā3 business days after dispatch
International:
-
Delivery within 4ā7 business days after dispatch
You will receive tracking details via email once your order has been shipped.
Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Can I cancel or modify my order?
Order cancellations and modifications depend on the stage of processing.
Please contact us at support@dreamislandclo.com as soon as possible after placing your order, and we'll do our best to accommodate your request.
Are Dream Island products authentic?
Yes.
All products purchased directly from our official website are 100% authentic and shipped directly from Dream Island.
How do I stay updated on new drops?
Join the Dream Island Club to receive:
-
Early access to new collections
-
Limited releases
-
Exclusive offers
-
Members-only updates
You can also follow us on Instagram at @dreamislandclo.
What are the benefits of creating a Dream Island account?
Creating an account allows you to:
-
Save billing and shipping addresses
-
Faster checkout experience
-
Track your orders easily
-
Save products for later
-
Receive updates on new drops and exclusive offers
-
Access future Dream Island member benefits
How will I know if my order has been placed successfully?
Once your order is placed, you will receive an order confirmation email shortly.
If you don't receive it, please check your Spam or Junk folder. If you still cannot find it, contact us at support@dreamislandclo.com.
An item I purchased is now on sale. Can the price be adjusted?
Unfortunately, we are unable to adjust prices for orders placed before a sale begins.
How long does customer support take to respond?
We aim to respond to all inquiries within 24 hours.
During periods of high demand, response times may extend to 48 hours.
To help us assist you faster, please avoid sending multiple emails regarding the same inquiry.
Product Care
How should I wash my Dream Island garments?
To preserve the quality of your garment and embroidery:
-
Wash inside out
-
Use cold water
-
Machine wash on a gentle cycle
-
Do not bleach
-
Do not tumble dry
-
Hang dry naturally
-
Iron inside out if required
Following these instructions will help maintain the fabric, fit, and embroidery quality over time.
What is a pre-order item?
Certain products may be available as pre-orders before they are ready to ship.
By placing a pre-order, you reserve your piece before it becomes available.
Estimated shipping timelines will be clearly mentioned on the product page and communicated in your order confirmation.
Pre-orders can be cancelled anytime before dispatch.
Still have a question?
If we haven't answered your question above, please reach out to us at:
We'll be happy to assist you.